FREQUENTLY ASKED QUESTIONS

WHAT IS HOMEBIOTIC?

Homebiotic is a probiotic for your home. It restores healthy bacteria which naturally helps reduce grime and prevents the source of musty odors, aka “basement smell”.

DOES HOMEBIOTIC REALLY WORK?

Yes! In addition to using it ourselves for years, we also have thousands of happy users who use Homebiotic to combat the source of musty odors and prevent the buildup of grime in damp areas.

IS HOMEBIOTIC SAFE TO USE?

Absolutely! Homebiotic contains only purified water and natural probiotic bacteria from healthy soil, which each have decades of study and are completely safe for humans and pets. 

WHY DO I NEED BACTERIA IN MY HOME?

Just like your gut has a microbiome, so does your home. If your gut has an imbalance, you can take a probiotic supplement to restore the balance and improve your health. For your home, there’s Homebiotic. It can be applied anywhere an imbalance might occur, such as in areas that experience over-sanitization, or are prone to developing musty-smelling grime, slime or sludge. Homebiotic restores the natural balance, to help prevent musty odors and keep these areas cleaner at a microscopic level.

IS HOMEBIOTIC GUARANTEED TO WORK FOR ME?

Because there are so many possible variables, we offer a 30-day money back guarantee if you’re not satisfied. However, if it’s any indication, we’ve had less than 200 bottles returned out of 100,000+ sold so far. 

DOES HOMEBIOTIC HAVE ANY COLOR OR SMELL?

Nope! Homebiotic is virtually clear as water, and has no added scents or fragrances. It’s 100% compatible with green cleaning practices, and is suitable for scent-free and non-toxic situations.

I HAVE A COUGH/RASH/HEADACHE ETC AND I THINK IT IS DUE TO MOLD. CAN YOU TELL ME WHAT TO DO?

Unfortunately we are not able to provide any sort of medical or health advice. If you are experiencing any health symptoms, talk to your doctor or another functional health & wellness professional for specific medical advice.

WHERE DO YOU SHIP TO?

Homebiotic ships to the USA & Canada, and we have retail partners across the world, many of which are happy to ship worldwide. Need help finding Homebiotic outside of North America? Just ask!

WHAT FORMS OF PAYMENT CAN I USE?

We happily accept payments by credit card, via our payment processor Stripe.com, as well as by PayPal.

HOW SOON WILL MY ORDER ARRIVE?

Our team strives to get the orders out the same day. Typical transit time within the lower 48 states is 2-3 business days. HI and AK orders may take an extra 2 days, and Canada may be up to 1 week. Currently shipping times globally are experiencing delays due to COVID-19, the above times are only an estimate.

WHERE IS MY ORDER?

If you’ve received your order shipment notice, you can track its progress here:

TRACK MY ORDER

If you have not yet received your order shipment notice and it has been more than 2 business days, please use the form below to contact us and we’ll help you find it!

WILL EXTREME TEMPERATURES HARM THE EFFECTIVENESS OF THE HOMEBIOTIC SPRAY?

All orders include instructions to keep out of direct sunlight and mailboxes. The bacteria in Homebiotic are very resilient, and can withstand periods of temperature extremes, including several hours at up to 140°F, as well as a limited number of freeze/thaw cycles. Homebiotic should not intentionally be exposed to either very high or very low temperatures, so should not be stored in a vehicle or uninsulated space.

DO YOU HAVE FREE SHIPPING?

Yes! Shipping is free on USA orders over $50, and on Canada orders over $85. Orders under those amounts have flat rate shipping rates of $6 to the USA and $15 to Canada.

I THINK MY ORDER IS LOST

If you suspect that your package has been delayed or possibly lost, please contact USPS Tracking® customer service directly and have your USPS tracking number on hand. You can email your concern by sending USPS an email with as much detail as possible and they’ll get back to you within 24 hours. Or you can call USPS at 1-800-222-1811 at any time that they’re open:

  • Monday to Friday: 8:00am to 8:30pm PST
  • Saturday: 8:00 a.m. to 6:00 p.m. PST
  • Sundays: Closed
  • Holidays: Closed

I THINK MY ORDER WAS STOLEN

If your order is marked as delivered, but is nowhere to be found, the following steps can be taken.

  1. Check all exterior doors and other locations where the package could be, including the porch, back patio, garage, and any area out of potential weather hazards.
  2. Also check with anyone who might have retrieved the package – a family member, neighbors, etc.
  3. If the previous 2 steps are unable to locate the package, please use the form below to request a replacement. Please provide us with as much detail as possible so we can file a lost package claim on your behalf.

MY ORDER ARRIVED DAMAGED

If your order arrived with damaged packaging, please take the following steps:

  1. Take a photograph of the damaged shipping packaging, so we can investigate whether a packaging error occurred or if it was damaged in transit.
  2. Carefully open the shipping packaging, and inspect the product(s) inside. If the product(s) enclosed are damaged beyond use, please use the form below to request a replacement. Please provide us with as much detail as possible so we can file a lost package claim on your behalf.

MY SPRAY BOTTLE IS DAMAGED

If your Homebiotic bottle is not spraying upon arrival, the following steps can be taken.

  1. Gently agitate the bottle to mix the solution inside. Despite appearances, Homebiotic bottles are not aerosol. Press the pump sprayer several times to initiate flow, and it should begin spraying.
  2. If the bottle is still unable to spray, or has previously sprayed and has stopped, try holding the bottle upside down and press the spray button several more times.
  3. Rinse the spray nozzle under hot running tap water in case there is a clog in the nozzle opening.
  4. If the bottle still will not spray, use the form below to contact us for a replacement, if applicable. In the case of products that are damaged/defective upon arrival, no return is necessary.

WHAT IS THE RETURN/REFUND POLICY?

Products purchased directly from homebiotic.com may be returned within forty (40) days after delivery, excluding costs associated with shipping & handling. For any products purchased from other vendors or marketplaces (eg. Amazon), please contact that seller/marketplace directly for returns/replacement.

If a product purchased from homebiotic.com is defective upon receipt, we will send you a new item or credit your account. You will have 30 days to request a replacement or refund on any order.

To request a refund or replacement, please use the form below. When returning products, it is your responsibility to take reasonable care to see that the products are not damaged in transit and are received by us at the returns center address provided.

Refunds are at the sole discretion of Homebiotic.

For product returns & refund requests, please review the full policies and fill out the RMA form here: https://homebiotic.com/product-returns/

ARE THERE ANY DISCOUNTS AVAILABLE?

Yep! We frequently have bonus discounts available, check for any available discounts on the checkout page. Also, if you have clicked a promotional ad, there may already be a coupon applied to your cart!

HOW DO I USE THE HOMEBIOTIC SPRAY?

Homebiotic is best applied to any clean surface or area that is usually prone to damp-smelling odors or musty-smelling grime, slime or sludge. Such areas include shower grout, areas around sinks & faucets, window sills, and in HVAC ducts. 

After cleaning the target area, apply a light mist of Homebiotic at a rate of 1 spray per 2 square feet. Apply once daily for the first week to establish the probiotic barrier, and then repeat weekly or as needed after that. Most users apply Homebiotic as the last stage of their normal cleaning routine.

WHAT IS THE SHELF LIFE? HOW LONG CAN I STORE HOMEBIOTIC?

Homebiotic should be stored between 40°F (5°C) and 105°F (40°C), out of direct sunlight. A cupboard or closet with regular cleaning supplies is ideal. Homebiotic has a 1-year shelf life with proper storage, the product expiry date sticker can be found on the underside of each bottle. Homebiotic will continue to be viable for several months after the listed expiry, with reduced effectiveness, but it is not advised to intentionally do this. In general we produce in smaller batches so we are only selling the freshest product with the longest possible shelf life.

CAN I SPRAY HOMEBIOTIC RIGHT ON MOLD?

Homebiotic is not intended as a fungicide or a cleaning agent, so it should not be sprayed onto existing mold or any other musty-smelling grime. Any existing mold, mildew, or dirt should be properly cleaned before Homebiotic is applied.

IS HOMEBIOTIC COMPATIBLE WITH BLEACH OR OTHER ANTISEPTIC CLEANERS?

No, any antiseptic cleaner (eg. one that claims the ability to kill 99.99% of germs, or something similar) will be highly toxic to Homebiotic and they should not be used together.

I HAVE MOLD, HOW SHOULD I CLEAN IT?

If you have a small amount of mold visible, we recommend cleaning with a natural product such as either hydrogen peroxide OR vinegar. They can be used one after the other if desired, but should not be mixed in the same container. Apply with a spray bottle, and wipe with a paper towel or other disposable cloth. We fully support the use of reusable cloths for cleaning, but cleaning mold is not the time to use microfiber cloths.

If the area is larger than 1 square foot, contact a local certified mold inspector for a proper assessment. After the area is professionally cleaned or remediated, you can proceed with applying Homebiotic.

HOW DO I START USING HOMEBIOTIC?

Each box includes a quick start guide, which will help you get started using Homebiotic. Begin by spraying a fine mist on all application areas once daily for 7 days, then repeat weekly. Each spray covers 2-4 sq. ft.

CAN I SPRAY HOMEBIOTIC RIGHT ON MOLD?

Homebiotic is a probiotic treatment that prevents grime buildup and the sources of musty odors. If there is any pre-existing mold or grime, it should be cleaned properly before Homebiotic is applied.

HOW SOON SHOULD I EXPECT TO SEE RESULTS?

Most users notice a reduction in musty odors within a few hours, with full results noticeable over the next few days. If treating a mold issue, users will notice the lack of musty odors returning with regular applications.

WHERE CAN I USE HOMEBIOTIC?

Homebiotic should be sprayed anywhere you may have grime or a musty odor. Common areas include under sinks, in showers, in washing machines, around windows, in vehicles, camping and sporting gear, in air conditioners, & basements

WHAT IS YOUR COVID-19 SAFETY POLICY?

The Homebiotic Team takes the COVID-19 situation very seriously, and has implemented several policies to keep customers and our team healthy & safe.

  1. Our warehouse staff is issued personal protective equipment & supplies, including medical grade disposable face masks, gloves, and hand sanitizer.
  2. Disinfecting spray & wipes are used both on products before packing and on packages before they ship. We recommend wiping packages down before opening, in case there was any contact during transit.
  3. Physical distancing is enforced within the office and warehouse areas.
  4. The majority of our team members are working remotely rather than together in the same office, to limit personal contact.
  5. Team member health is monitored with regular check-ins, to ensure nobody is feeling unwell or exhibiting any symptoms.

WHAT IS THE COVID-19 RETURN POLICY?

Temporarily, we are not accepting product returns except with prior written notice. Any products that are returned will NOT be re-stocked, to ensure product safety for other customers.

HOW LONG WILL IT TAKE TO RECEIVE MY HOME BIOME TEST RESULTS?

The process of preparing a sample for qPCR, running the DNA sequencing, and analyzing the data can take several weeks. Our lab aims to process every sample within 6 weeks of receipt, at which point our team is able to analyze the data and generate a customized report. At this time, COVID-19 restrictions are limiting the speed at which samples can be processed due to reduced staffing on any given day.

WHERE DO I REGISTER MY HOME BIOME TEST KIT?

You can register your test kit, view your results, and reset your access password at: https://test.homebiotic.com

DO I NEED TO FILL OUT THE FULL HOME PROFILE WHEN REGISTERING MY KIT?

Yes, the report score and personalized recommendations are based on the answers you provide in the home profile. This is built into our software, without a completed home profile we are unable to click the button to approve your report and write your personalized recommendations.

I SENT MY KIT IN 1 WEEK AGO, WILL I GET AN EMAIL WHEN IT ARRIVES?

You will receive an automated email when your sample is scanned in at the lab, which may or may not be the same day that it is physically delivered. The timing depends on how many other samples are delivered at the same time, and the current processing queue at the lab. Rest assured, that each sample is stored in a laboratory-grade freezer until being processed, to ensure sample stability.

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Homebiotic is a Registered Trademark of Homebiotic Inc, all rights reserved.
Est. 2014. | Privacy Policy | Terms of Use
These statements have not been evaluated by the FDA. Homebiotic is not intended to diagnose, treat, cure, or prevent any disease.

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